Refund and cancellation policy

Last updated 25 October 2026.

The short version

• Wondi Family Club costs £13.50/yr, billed once a year.
• Ask for a refund within 14 days of paying and you get all your money back, with no questions asked. This applies to the first payment and to each yearly renewal.
• You can cancel at any time. If you cancel after the refund period, you keep access until the end of the year you paid for, and you are not charged again.

How to cancel

• Sign in to your parent account and press Manage. You will go to Stripe’s secure billing page, where you can cancel in one step.
• Cannot sign in or cannot find the button? Email wondi@adcoreedge.com and we will cancel it for you.
• Deleting your account also cancels your subscription, before your data is deleted.

How to get a refund

• Email wondi@adcoreedge.com within 14 days of the payment, from the address on your account, and say you would like a refund.
• We refund the full amount to the card you paid with. It usually reaches you within 5 to 10 working days, depending on your bank.
• After a refund, your subscription ends and you go back to the free lessons.

After the refund period

We do not refund part of a year once the refund period has passed, unless the law says we must or the service has not worked as it should. If you think something has gone wrong, such as a charge you did not expect or lessons you paid for that you cannot open, contact us and we will put it right.

Your legal rights

This policy does not take away any rights you have by law. In the UK you have a 14-day right to cancel online purchases, and the 14-day refund above gives you at least that, even if you have already used the lessons. If a paid lesson is faulty or not as described, you are also entitled to a repair, replacement or refund under consumer law.

Contact

Questions? Contact us at wondi@adcoreedge.com.